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IMPORTANT ANNOUNCEMENT

REGARDING COVID-19 (CORONAVIRUS)

Effective June 29, 2020

In accordance with recommendations from the CDC and local health authorities, our front lobby will temporarily close to all visitors. 

Our business remains open regular business hours, please call 832-912-2151 if you have any questions.


Because of COVID-19, we have taken steps to ensure that all of our employees stay healthy.  We have staff working to maintain the level of service you deserve, however, you may experience longer wait times than usual.  If you would prefer, please email your questions or concerns to: contactus@myservion.com  and your email will be responded to within 24 hours.  Or you can stay on the line for a servicing representative.

Coronavirus Precautionary Measures Include Making Online Payments

We are closely monitoring the coronavirus (COVID-19) and taking precautions to minimize its potential impact on our partners, borrowers and employees.  We understand the need to remain available and responsive to your needs amid the uncertainty of this health situation.

Effective immediately, our front office is temporarily closed. Our business will remain open regular business hours.

 

Making mortgage payments online is encouraged

Utilizing online and digital services to complete financial tasks could help reduce your potential exposure to the virus, as well as the potential exposure our employees face.

Rather than visit our office or mail your mortgage by check, please consider signing up to make payments online.

 

Registering for online payment is easy:

1. Visit memberhomeloan.com and click "View My Mortgage" then "View My Loan," or click HERE

2. Click "Register - First Time Users Must Register"

3. Enter your loan number and Social Security number, then click continue

You will receive a confirmation email containing a link.  Click the link in the email to activate your online account.  Once activated, you can make your payment online, 24/7, without leaving the house or mailing a check.

 

For assistance

If you would like assistance registering for online payment or have other questions, please call us at 866-520-4702.

 

Stay Informed

For additional information about COVID-19, including status updates and information on protecting your health, please visit CDC's website or your local health department's website.

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SERVICING DEPARTMENT  |  PAY MY MORTGAGE  |  RECOVERY FUND NOTICE  |  SECURE DOCUMENT TRANSFER  l  CLIENT/INVESTOR LOGIN | 

A consumer wishing to file a complaint against a company or a residential mortgage loan originator should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, TX 78705. Complaint forms and instructions may be obtained from the department’s website at www.sml.texas.gov. A toll-free consumer hotline is available at 1-877-276-5550. 

The department maintains a recovery fund to make payments of certain actual out-of-pocket damages sustained by borrowers caused by acts of Licensed Residential Mortgage Loan Originators.  A written application for reimbursement from the recovery fund must be filed with and investigated by the Department prior to the payment of a claim. For more information about the recovery fund, please consult the department’s website at www.sml.texas.gov.

© 2023. Equal Housing Lender. All rights reserved. Member Home Loan, MHL, and all related logos are trademarks of Member Home Loan, LLC. Office located at 9601 Jones Rd., suite 108, Houston, TX 77065.   NMLS#105693. Member Home Loan is a subsidiary of CU Alliance, LLC.

Member Home Loan, LLC  |    NMLS#105693

9601 Jones Road, Suite 108  |  Houston, TX 77065

832-912-2151  |  questions@MHLcu.com

SERVICING DEPARTMENT  |  PAY MY MORTGAGE  |  RECOVERY FUND NOTICE  |  SECURE DOCUMENT TRANSFER  l  CLIENT/INVESTOR LOGIN | 

A consumer wishing to file a complaint against a company or a residential mortgage loan originator should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, TX 78705. Complaint forms and instructions may be obtained from the department’s website at www.sml.texas.gov. A toll-free consumer hotline is available at 1-877-276-5550. 

The department maintains a recovery fund to make payments of certain actual out-of-pocket damages sustained by borrowers caused by acts of Licensed Residential Mortgage Loan Originators.  A written application for reimbursement from the recovery fund must be filed with and investigated by the Department prior to the payment of a claim. For more information about the recovery fund, please consult the department’s website at www.sml.texas.gov.

© 2023. Equal Housing Lender. All rights reserved. Member Home Loan, MHL, and all related logos are trademarks of Member Home Loan, LLC. Office located at 9601 Jones Rd., suite 108, Houston, TX 77065.   NMLS#105693. Member Home Loan is a subsidiary of CU Alliance, LLC.