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CONTACT US

We are experiencing extremely high call volumes and long wait times for payment assistance. 

The best way to contact us is by email at knystrom@mhlcu.com.

LOAN OFFICERS
LIVE CHAT

OUR LOCATION

In accordance with recommendations from the CDC and local health authorities, our front lobby will temporarily close to all visitors. 

Our business remains open regular business hours, please call 832-912-2151 if you have any questions.

MAIN OFFICE

9601 Jones Road

Suite 108

Houston, TX 77065

HOURS OF OPERATION:

Monday-Friday, 8:00am - 5:00pm

PAYMENT MAILING ADDRESS

9601 Jones Road  #324

Houston, TX 77065

Toll-Free: 1-866-520-4702

Local: 832-912-2151

Main Fax: 832-912-2176

EMAIL CONTACT INFO:

Questions regarding:

Existing loans: info@mhlcu.com

General mortgage questions: questions@mhlcu.com

Taxes: taxes@mhlcu.com

Insurance:   insurance@mhlcu.com

Payoff: mhlpayoff@mhlcu.com

Home retention: homeretention@mhlcu.com

General servicing questions: ServicingCustomerSupport@mhlcu.com

 

For the servicing department click here.

OUR MANAGEMENT TEAM

picture of Adrian DOminguez CEO and President

Adrian Dominguez

President and CEO
picture of Cheryl Harris, VP of accounting and finance

Cheryl Harris

Executive Vice President of Accounting and Finance
picture of Janie Smith Loville - EVP of Member Home Loan

Janie Smith-Loville

Executive Vice President of Member Home Loan
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SERVICING DEPARTMENT  |  PAY MY MORTGAGE  |  RECOVERY FUND NOTICE  |  CHAT LIVE  |  SECURE DOCUMENT TRANSFER  l  CLIENT/INVESTOR LOGIN

A consumer wishing to file a complaint against a company or a residential mortgage loan originator should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, TX 78705. Complaint forms and instructions may be obtained from the department’s website at www.sml.texas.gov. A toll-free consumer hotline is available at 1-877-276-5550. 

The department maintains a recovery fund to make payments of certain actual out of pocket damages sustained by borrowers caused by acts of Licensed Residential Mortgage Loan Originators.  A written application for reimbursement from the recovery fund must be filed with and investigated by the Department prior to the payment of a claim. For more information about the recovery fund, please consult the department’s website at www.sml.texas.gov.

© 2021. Equal Housing Lender. All rights reserved. Member Home Loan, MHL, and all related logos are trademarks of Member Home Loan, LLC. Office located at 9601 Jones Rd., Houston, TX 77065.   NMLS#105693. Member Home Loan is a subsidiary of CU Alliance, LLC.

Member Home Loan, LLC  |    NMLS#105693

9601 Jones Road, Suite 108  |  Houston, TX 77065

832-912-2151  |  questions@MHLcu.com

SERVICING DEPARTMENT  |  PAY MY MORTGAGE  |  RECOVERY FUND NOTICE  |  CHAT LIVE  |  SECURE DOCUMENT TRANSFER  l  CLIENT/INVESTOR LOGIN

A consumer wishing to file a complaint against a company or a residential mortgage loan originator should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, TX 78705. Complaint forms and instructions may be obtained from the department’s website at www.sml.texas.gov. A toll-free consumer hotline is available at 1-877-276-5550. 

The department maintains a recovery fund to make payments of certain actual out of pocket damages sustained by borrowers caused by acts of Licensed Residential Mortgage Loan Originators.  A written application for reimbursement from the recovery fund must be filed with and investigated by the Department prior to the payment of a claim. For more information about the recovery fund, please consult the department’s website at www.sml.texas.gov.

© 2021. Equal Housing Lender. All rights reserved. Member Home Loan, MHL, and all related logos are trademarks of Member Home Loan, LLC. Office located at 9601 Jones Rd., Houston, TX 77065.   NMLS#105693. Member Home Loan is a subsidiary of CU Alliance, LLC.