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IMPORTANT MESSAGE

REGARDING SERVICING

We are experiencing extremely high call volumes and long wait times for payment assistance. 

The best way to contact us is by email at  knystrom@mhlcu.com.

Because of COVID-19, we have taken steps to ensure that all of our employees stay healthy.  We have staff working to maintain the level of service you deserve, however, you may experience longer wait times than usual.  If you would prefer, please email your questions or concerns to: contactus@myservion.com and your email will be responded to within 24 hours.  Or you can stay on the line for a servicing representative.

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SERVICING DEPARTMENT  |  PAY MY MORTGAGE  |  RECOVERY FUND NOTICE  |  CHAT LIVE  |  SECURE DOCUMENT TRANSFER  l  CLIENT/INVESTOR LOGIN

A consumer wishing to file a complaint against a company or a residential mortgage loan originator should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, TX 78705. Complaint forms and instructions may be obtained from the department’s website at www.sml.texas.gov. A toll-free consumer hotline is available at 1-877-276-5550. 

The department maintains a recovery fund to make payments of certain actual out of pocket damages sustained by borrowers caused by acts of Licensed Residential Mortgage Loan Originators.  A written application for reimbursement from the recovery fund must be filed with and investigated by the Department prior to the payment of a claim. For more information about the recovery fund, please consult the department’s website at www.sml.texas.gov.

© 2021. Equal Housing Lender. All rights reserved. Member Home Loan, MHL, and all related logos are trademarks of Member Home Loan, LLC. Office located at 9601 Jones Rd., Houston, TX 77065.   NMLS#105693. Member Home Loan is a subsidiary of CU Alliance, LLC.

Member Home Loan, LLC  |    NMLS#105693

9601 Jones Road, Suite 108  |  Houston, TX 77065

832-912-2151  |  questions@MHLcu.com

SERVICING DEPARTMENT  |  PAY MY MORTGAGE  |  RECOVERY FUND NOTICE  |  CHAT LIVE  |  SECURE DOCUMENT TRANSFER  l  CLIENT/INVESTOR LOGIN

A consumer wishing to file a complaint against a company or a residential mortgage loan originator should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, TX 78705. Complaint forms and instructions may be obtained from the department’s website at www.sml.texas.gov. A toll-free consumer hotline is available at 1-877-276-5550. 

The department maintains a recovery fund to make payments of certain actual out of pocket damages sustained by borrowers caused by acts of Licensed Residential Mortgage Loan Originators.  A written application for reimbursement from the recovery fund must be filed with and investigated by the Department prior to the payment of a claim. For more information about the recovery fund, please consult the department’s website at www.sml.texas.gov.

© 2021. Equal Housing Lender. All rights reserved. Member Home Loan, MHL, and all related logos are trademarks of Member Home Loan, LLC. Office located at 9601 Jones Rd., Houston, TX 77065.   NMLS#105693. Member Home Loan is a subsidiary of CU Alliance, LLC.