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SERVICING

We are experiencing extremely high call volumes and long wait times for payment assistance. 

The best way to contact us is by email at knystrom@mhlcu.com.

Need more assistance regarding your payment?

Contact:

Phone: 832-912-2168 or 1-866-520-4702

Fax number: 832-237-0081

Questions regarding:

Taxes: taxes@mhlcu.com

Insurance:   insurance@mhlcu.com

Payoff: mhlpayoff@mhlcu.com

Home retention: homeretention@mhlcu.com

General information: ServicingCustomerSupport@mhlcu.com

 

Monthly Payment

9597 Jones Road, Suite 324
Houston, TX 77065

 

Overnight Delivery and Payoffs

9601 Jones Road, Suite 108
Houston, TX 77065

 

Customer Assistance

You may call Member Home Loan to request information or to notify us that there has been an error in the servicing of your loan. Member Home Loan has qualified staff that can promptly respond to your inquiry over the phone or initiates a research request. Customer Service Representatives are available to assist you by phone at 832-912-2168 or 1-866-520-4702.

What to expect if you submit a written Notice of Error or Requests for Information:

  • If you have a written request, Member Home Loan will resolve or acknowledge receipt of your notice of error or information request within five (5) business days of receipt of the request.

  • In the event we are unable to complete your request for information or resolve the notice of error within five (5) business days, we will resolve and respond within thirty (30) days.

  • We may extend the response time for certain notices and requests an additional fifteen (15) days and will notify you if we do so.

  • Any written inquiries must include your name, loan number and a detailed description of the error or the information requested. Please submit as follows:

    Email: ServicingCustomerService@mhlcu.com
    Mailing Address: Member Home Loan, LLC, 9601 Jones Road, Suite 108, Houston, TX 77065
    Fax #: 832-237-0081
    Do not submit your request or notification with your monthly payment as this may cause a delay.

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SERVICING DEPARTMENT  |  PAY MY MORTGAGE  |  RECOVERY FUND NOTICE  |  CHAT LIVE  |  SECURE DOCUMENT TRANSFER  l  CLIENT/INVESTOR LOGIN

A consumer wishing to file a complaint against a company or a residential mortgage loan originator should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, TX 78705. Complaint forms and instructions may be obtained from the department’s website at www.sml.texas.gov. A toll-free consumer hotline is available at 1-877-276-5550. 

The department maintains a recovery fund to make payments of certain actual out of pocket damages sustained by borrowers caused by acts of Licensed Residential Mortgage Loan Originators.  A written application for reimbursement from the recovery fund must be filed with and investigated by the Department prior to the payment of a claim. For more information about the recovery fund, please consult the department’s website at www.sml.texas.gov.

© 2021. Equal Housing Lender. All rights reserved. Member Home Loan, MHL, and all related logos are trademarks of Member Home Loan, LLC. Office located at 9601 Jones Rd., Houston, TX 77065.   NMLS#105693. Member Home Loan is a subsidiary of CU Alliance, LLC.

Member Home Loan, LLC  |    NMLS#105693

9601 Jones Road, Suite 108  |  Houston, TX 77065

832-912-2151  |  questions@MHLcu.com

SERVICING DEPARTMENT  |  PAY MY MORTGAGE  |  RECOVERY FUND NOTICE  |  CHAT LIVE  |  SECURE DOCUMENT TRANSFER  l  CLIENT/INVESTOR LOGIN

A consumer wishing to file a complaint against a company or a residential mortgage loan originator should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, TX 78705. Complaint forms and instructions may be obtained from the department’s website at www.sml.texas.gov. A toll-free consumer hotline is available at 1-877-276-5550. 

The department maintains a recovery fund to make payments of certain actual out of pocket damages sustained by borrowers caused by acts of Licensed Residential Mortgage Loan Originators.  A written application for reimbursement from the recovery fund must be filed with and investigated by the Department prior to the payment of a claim. For more information about the recovery fund, please consult the department’s website at www.sml.texas.gov.

© 2021. Equal Housing Lender. All rights reserved. Member Home Loan, MHL, and all related logos are trademarks of Member Home Loan, LLC. Office located at 9601 Jones Rd., Houston, TX 77065.   NMLS#105693. Member Home Loan is a subsidiary of CU Alliance, LLC.